Difference between revisions of "Garcia1991a"

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Revision as of 21:29, 24 July 2019

Garcia1991a
BibType ARTICLE
Key Garcia1991
Author(s) Angela Cora Garcia
Title Dispute resolution without disputing: How the interactional organization of mediation hearings minimizes argument
Editor(s)
Tag(s) EMCA, Dispute, Dispute resolution, Mediation
Publisher
Year 1991
Language
City
Month
Journal American Sociological Review
Volume 56
Number
Pages 818-835
URL Link
DOI
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Mediation is an institutional interactional system in which disputing parties discuss and resolve differences with the help of a third party. Conflicts can be resolved with minimal confrontation or argument in part because mediation de-emphasizes the adversarial nature of the situation and encourages cooperation. By analyzing the interactional organization of mediation hearings I show how mediation promotes agreement and minimizes argument. Mediation accomplishes these goals by an interactional organization that constrains how accusations and denials are positioned and formulated. Because this organization precludes the use of disputing techniques routinely used in ordinary conversation, disputes can be discussed and agreement reached without argument.

Notes