Waring2019

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Waring2019
BibType ARTICLE
Key Waring2019
Author(s) Hansun Zhang Waring
Title Problematizing information-seeking Wh-questions
Editor(s)
Tag(s) EMCA, Information webinar, Public discourse, Resistance, Presupposition, Questions, Wh-questions
Publisher
Year 2019
Language English
City
Month
Journal Language & Communication
Volume 64
Number
Pages 81-90
URL Link
DOI https://doi.org/10.1016/j.langcom.2018.11.001
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Important conversation analytic work has made evident how responses to questions may be designed to resist the terms, agendas, and constraints of those questions (e.g., Heritage, 1998; Lee, 2013; Stivers & Hayashi, 2010). Based on audio-recordings of 17 publicly-available information webinars delivered by a U. S. philanthropic foundation to prospective applicants, the paper describes three methods leveraged by the institutional representatives that treat wh-questions that seek information during Q&A as somewhat “problematic.” Findings extend the current literature by illuminating how resistance to questions may be implemented in an understudied institutional context and contribute to the knowledge base for identifying “best practices” for webinar facilitation (Zoumenou et al., 2015).

Notes