|Author(s)||Hansun Zhang Waring|
|Title||Problematizing information-seeking Wh-questions|
|Tag(s)||EMCA, Information webinar, Public discourse, Resistance, Presupposition, Questions, Wh-questions|
|Journal||Language & Communication|
Important conversation analytic work has made evident how responses to questions may be designed to resist the terms, agendas, and constraints of those questions (e.g., Heritage, 1998; Lee, 2013; Stivers & Hayashi, 2010). Based on audio-recordings of 17 publicly-available information webinars delivered by a U. S. philanthropic foundation to prospective applicants, the paper describes three methods leveraged by the institutional representatives that treat wh-questions that seek information during Q&A as somewhat “problematic.” Findings extend the current literature by illuminating how resistance to questions may be implemented in an understudied institutional context and contribute to the knowledge base for identifying “best practices” for webinar facilitation (Zoumenou et al., 2015).