Ruusuvuori2005b

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Ruusuvuori2005b
BibType ARTICLE
Key Ruusuvuori2005b
Author(s) Johanna Ruusuvuori
Title "Empathy" and "Sympathy" in Action: Attending to Patients' Troubles in Finnish Homeopathic

and General Practice Consultations

Editor(s)
Tag(s) EMCA, Empathy, Doctor-patient interactions, Homeopathy
Publisher
Year 2005
Language English
City
Month
Journal Social Psychology Quarterly
Volume 68
Number 3
Pages 204-222
URL Link
DOI
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

This paper analyzes "empathy" and "sympathy" as situated practices, sequential processes that are coconstructed by the participants in the situation. The data consists of 228 sequences of patients' descriptions of their problematic experiences and professionals' responses to them in videorecorded general practice and homeopathic consultations. One deviant case, in which the practitioner shows compassion to the patient in an exceptional way, is subjected to detailed analysis. It is argued that both professionals and patients orient to a degree of professional neutrality in these situations, but also that affiliative practices can be adjusted to the otherwise problem-governed course of the consultation. These orientations seem to address questions similar to those of theoretical distinctions made between the terms empathy and sympathy.

Notes