Pelikan2020a

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Pelikan2020a
BibType INPROCEEDINGS
Key Pelikan2020a
Author(s) Hannah R. M. Pelikan, Mathias Broth, Leelo Keevallik
Title Are You Sad, Cozmo?: How Humans Make Sense of a Home Robot's Emotion Displays
Editor(s)
Tag(s) affect, conversation analysis, emotion, long-term interaction, non-lexical sounds, robots in the home, social robots
Publisher Association for Computing Machinery
Year 2020
Language
City Cambridge, United Kingdom
Month mar
Journal
Volume
Number
Pages 461–470
URL
DOI 10.1145/3319502.3374814
ISBN 978-1-4503-6746-2
Organization
Institution
School
Type
Edition
Series HRI '20
Howpublished
Book title Proceedings of the 2020 ACM/IEEE International Conference on Human-Robot Interaction
Chapter

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Abstract

This paper explores how humans interpret displays of emotion produced by a social robot in real world situated interaction. Taking a multimodal conversation analytic approach, we analyze video data of families interacting with a Cozmo robot in their homes. Focusing on one happy and one sad robot animation, we study, on a turn-by-turn basis, how participants respond to audible and visible robot behavior designed to display emotion. We show how emotion animations are consequential for interactional progressivity: While displays of happiness typically move the interaction forward, displays of sadness regularly lead to a reconsideration of previous actions by humans. Furthermore, in making sense of the robot animations people may move beyond the designer's reported intentions, actually broadening the opportunities for their subsequent engagement. We discuss how sadness functions as an interactional rewind button and how the inherent vagueness of emotion displays can be deployed in design.

Notes