Bilmes2005
| Bilmes2005 | |
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| BibType | ARTICLE |
| Key | Bilmes2005 |
| Author(s) | Jack Bilmes |
| Title | The call-on-hold as conversational resource |
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| Tag(s) | EMCA, Conversation Analysis, Telephone, Television, Talk show |
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| Year | 2005 |
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| Journal | Text |
| Volume | 25 |
| Number | |
| Pages | 149-170 |
| URL | Link |
| DOI | 10.1515/text.2005.25.2.149 |
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Abstract
This paper demonstrates how a call-on-hold is used to accomplish some delicate interactional work involving a talk-show host, a co-host, and a guest expert. In particular, it shows how a proscribed topic is reanimated. The caller herself plays a passive role; it is the call rather than the caller that is crucial. The call is used ‘subversively’, to create a false sense of what is going on. The paper aims to illuminate both some general properties of calls-on-hold and special functions of such calls as they occur on call-in talk shows. In order to understand how the call-on-hold is being used in the instance under consideration, it was necessary to examine call-openings as they occur on this show and, in particular, the common occurrence of the ‘second summons’, as well as a variety of other matters (e.g., story prefaces, self-interruption) of sequential import.
Notes
