Lee2017
| Lee2017 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Lee2017 |
| Author(s) | Seung-Hee Lee |
| Title | Extended responding: Interaction and collaboration in the production and implementation of responses |
| Editor(s) | Geoffrey Raymond, Gene H. Lerner, John Heritage |
| Tag(s) | EMCA, Adjacency pair, Service encounter, Request, Korean, Sequence, Response |
| Publisher | John Benjamins Publishing |
| Year | 2017 |
| Language | English |
| City | Amsterdam / Philadelphia |
| Month | |
| Journal | |
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| Number | |
| Pages | 105–124 |
| URL | Link |
| DOI | 10.1075/pbns.273.06lee |
| ISBN | |
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| Howpublished | |
| Book title | Enabling Human Conduct: Studies of talk-in-interaction in honor of Emanuel A. Schegloff |
| Chapter | |
Abstract
This chapter proposes an understanding that second pair parts in an adjacency pair can be built with sequences. Using data from audio-recordings of telephone calls by customers to an airline service, this chapter shows that responses to airline reservation requests can be composed of several components that grant and fulfill requests and involve several courses of action of processing those components. The action of responding is implemented piece by piece over a set of sequences that are collaboratively constructed by the parties, which I term extended responding. The collaborative nature of extended responding is exhibited in the negotiation between the parties in terms of ‘who’ directs the development of responding sequences.
Notes
