Lee2017

From emcawiki
Jump to: navigation, search
Lee2017
BibType INCOLLECTION
Key Lee2017
Author(s) Seung-Hee Lee
Title Extended responding: Interaction and collaboration in the production and implementation of responses
Editor(s) Geoffrey Raymond, Gene H. Lerner, John Heritage
Tag(s) EMCA, Adjacency pair, Service encounter, Request, Korean, Sequence, Response
Publisher John Benjamins Publishing
Year 2017
Language English
City Amsterdam / Philadelphia
Month
Journal
Volume
Number
Pages 105–124
URL Link
DOI 10.1075/pbns.273.06lee
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Enabling Human Conduct: Studies of talk-in-interaction in honor of Emanuel A. Schegloff
Chapter

Download BibTex

Abstract

This chapter proposes an understanding that second pair parts in an adjacency pair can be built with sequences. Using data from audio-recordings of telephone calls by customers to an airline service, this chapter shows that responses to airline reservation requests can be composed of several components that grant and fulfill requests and involve several courses of action of processing those components. The action of responding is implemented piece by piece over a set of sequences that are collaboratively constructed by the parties, which I term extended responding. The collaborative nature of extended responding is exhibited in the negotiation between the parties in terms of ‘who’ directs the development of responding sequences.

Notes