Difference between revisions of "Paoletti2009"
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{{BibEntry | {{BibEntry | ||
|BibType=ARTICLE | |BibType=ARTICLE | ||
− | |Author(s)=Isabella Paoletti; | + | |Author(s)=Isabella Paoletti; |
|Title=Communication and diagnostic work in medical emergency calls in Italy | |Title=Communication and diagnostic work in medical emergency calls in Italy | ||
− | |Tag(s)=EMCA; Emergency Calls; Italian; Ethnomethodology; Ethnography; | + | |Tag(s)=EMCA; Emergency Calls; Italian; Ethnomethodology; Ethnography; |
|Key=Paoletti2009 | |Key=Paoletti2009 | ||
|Year=2009 | |Year=2009 | ||
|Language=English | |Language=English | ||
− | |Journal=Computer Supported Cooperative Work | + | |Journal=Computer Supported Cooperative Work |
|Volume=18 | |Volume=18 | ||
|Number=2-3 | |Number=2-3 | ||
− | |Pages= | + | |Pages=229–250 |
|URL=https://link.springer.com/article/10.1007/s10606-009-9091-1 | |URL=https://link.springer.com/article/10.1007/s10606-009-9091-1 | ||
+ | |DOI=10.1007/s10606-009-9091-1 | ||
|Abstract=This study analyses a series of emergency calls related to the same event: an accident in a factory. The aim of the analysis is to show how a lack of information hinders operator’s diagnostic work. The paper shows the effects of communication problems on operator’s decision making, that is, how the operator’s diagnostic work is actively resisted by callers, and therefore, how disaligment in relation to the activity at hand influences operator’s decision making and the actual organisation of the rescue activities. I argue that CSCW technologies need to enable negotiation of potentially conflicting social practices and organizational protocols around diagnostic work and should not just support remote collaboration between professionals, but also with the public. | |Abstract=This study analyses a series of emergency calls related to the same event: an accident in a factory. The aim of the analysis is to show how a lack of information hinders operator’s diagnostic work. The paper shows the effects of communication problems on operator’s decision making, that is, how the operator’s diagnostic work is actively resisted by callers, and therefore, how disaligment in relation to the activity at hand influences operator’s decision making and the actual organisation of the rescue activities. I argue that CSCW technologies need to enable negotiation of potentially conflicting social practices and organizational protocols around diagnostic work and should not just support remote collaboration between professionals, but also with the public. | ||
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Latest revision as of 08:04, 23 November 2019
Paoletti2009 | |
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BibType | ARTICLE |
Key | Paoletti2009 |
Author(s) | Isabella Paoletti |
Title | Communication and diagnostic work in medical emergency calls in Italy |
Editor(s) | |
Tag(s) | EMCA, Emergency Calls, Italian, Ethnomethodology, Ethnography |
Publisher | |
Year | 2009 |
Language | English |
City | |
Month | |
Journal | Computer Supported Cooperative Work |
Volume | 18 |
Number | 2-3 |
Pages | 229–250 |
URL | Link |
DOI | 10.1007/s10606-009-9091-1 |
ISBN | |
Organization | |
Institution | |
School | |
Type | |
Edition | |
Series | |
Howpublished | |
Book title | |
Chapter |
Abstract
This study analyses a series of emergency calls related to the same event: an accident in a factory. The aim of the analysis is to show how a lack of information hinders operator’s diagnostic work. The paper shows the effects of communication problems on operator’s decision making, that is, how the operator’s diagnostic work is actively resisted by callers, and therefore, how disaligment in relation to the activity at hand influences operator’s decision making and the actual organisation of the rescue activities. I argue that CSCW technologies need to enable negotiation of potentially conflicting social practices and organizational protocols around diagnostic work and should not just support remote collaboration between professionals, but also with the public.
Notes