Whalen1987

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Whalen1987
BibType ARTICLE
Key Whalen1987
Author(s) Marilyn R. Whalen, Don H. Zimmerman
Title Sequential and institutional contexts in calls for help
Editor(s)
Tag(s) EMCA, Basic resources, Emergency calls, Institutional conversation analysis, Sequence organization, Prebeginnings, Call openings
Publisher
Year 1987
Language
City
Month
Journal Social Psychology Quarterly
Volume 50
Number 2
Pages 172–185
URL Link
DOI 10.2307/2786750
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

In this paper we argue that the organization of citizen calls to emergency services reveals how the sequential machinery of conversation is adapted by speaker-hearers to organize, coordinate and exhibit to one another their knowledge and purposes on particular occasions. It is in the way such knowledge is brought to bear, and purposes as hand made evident, that recurrent sequences of interactionally and institutionally relevant activity are built out of local and particular materials. Thus, the sequential organization of conversation is a fundamental resource for social activities directed to matters outside of, but addressable through talk, and for achieving regular, recurrent patterns of action in the face of varying details and circumstances.

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