PorcheronFischerSharples2017

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PorcheronFischerSharples2017
BibType INPROCEEDINGS
Key PorcheronFischerSharples2017
Author(s) Martin Porcheron, Joel E Fischer, Sarah Sharples
Title Do Animals Have Accents?: Talking with Agents in Multi-Party Conversation
Editor(s)
Tag(s) EMCA, collocated interaction, conversation analysis, conversational agents, ethnomethodology, intelligent personal assistants, mobile devices, multi-party conversation, smartphones, AI reference list
Publisher ACM
Year 2017
Language
City New York, NY, USA
Month
Journal
Volume
Number
Pages 207–219
URL Link
DOI 10.1145/2998181.2998298
ISBN 978-1-4503-4335-0
Organization
Institution
School
Type
Edition
Series CSCW '17
Howpublished
Book title Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
Chapter

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Abstract

In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multi-party conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as 'natural language' interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs.

Notes