Pino2016a

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Pino2016a
BibType ARTICLE
Key Pino2016a
Author(s) Marco Pino
Title Delivering criticism through anecdotes in interaction
Editor(s)
Tag(s) EMCA, Critcising, Institutional interaction, Addiction, disaffiliation, exaggeration, Therapeutic Community
Publisher
Year 2016
Language English
City
Month
Journal Discourse Studies
Volume 18
Number 6
Pages 695–715
URL Link
DOI 10.1177/1461445616668069
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Criticising someone’s conduct is a disaffiliative action that can attract recipient objections, particularly in the form of defensive detailing by which the recipient volunteers extenuating circumstances that undermine the criticism. In Therapeutic Community (TC) meetings for clients with drug addiction, support staff regularly criticise clients’ behaviours that violate therapeutic principles or norms of conduct. This study examines cases where, rather than criticising a client’s behaviour directly, TC staff members do so indirectly through an anecdote: a case illustrating the inappropriateness of the type of conduct of which the client’s behaviour is an instantiation. TC staff members design the anecdote to convey a principle or norm of conduct which the client has putatively violated, and they systematically pursue endorsement of that principle by the client. By constructing the anecdote as an exemplary case, distanced from the individual client’s personal experience, TC staff members make it an empirically unverifiable, self-evident, and therefore hard to challenge, illustration of a norm.

Notes