Oshima2018a

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Oshima2018a
BibType INCOLLECTION
Key Oshima2018a
Author(s) Sae Oshima
Title Embodiment of activity progress: The temporalities of service evaluation
Editor(s) Arnulf Deppermann, Jürgen Streeck
Tag(s) EMCA, Time, Temporality, Progressivity, Workplace interaction, Client-professional interaction, Asynchronization, Assessment, Sequence expansion, Multimodality, Evaluation, Embodiment
Publisher John Benjamins
Year 2018
Language English
City Amsterdam
Month
Journal
Volume
Number
Pages 261–292
URL Link
DOI 10.1075/pbns.293.08osh
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Time in Embodied Interaction: Synchronicity and Sequentiality of Multimodal Resources
Chapter

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Abstract

This paper examines participants’ negotiation of temporality in the service-assessment activity in haircutting sessions. The customer performs an adequate inspection to validate their assessment, and the stylist secures enough time for the customer’s self-inspection to ensure their satisfaction. Yet, an efficient progress of this activity is crucial, as there are often subsequent customers waiting. My analysis shows that this dilemma of taking enough time without taking too much time is managed by the participants’ embodiment of valid activity progress, which is realized through their (sometimes asynchronous) mobilization of multimodal resources. Such activity organization helps participants not only to embody the meaningful (versus wasted) consumption of time, but also to secure the customer’s enhanced appreciation of the service outcome.

Notes