Nguyen2019a

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Nguyen2019a
BibType INCOLLECTION
Key Nguyen2019a
Author(s) Hanh thi Nguyen
Title Turn design as longitudinal achievement: learning on the shop floor
Editor(s) John Hellerman, Soren W. Eskildsen, Simona Pekarek Doehler, A. Piirainen-Marsh
Tag(s) EMCA, Interactional competence, Longitudinal, Vietnam, Workplace, Lingua franca, EFL, Small talk, Hotel
Publisher Springer
Year 2019
Language English
City Cham
Month
Journal
Volume
Number
Pages 77–101
URL Link
DOI 10.1007/978-3-030-22165-2_4
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Conversation Analytic Research on Learning-in-Action: The Complex Ecology of Second Language Interaction ‘in the Wild’
Chapter

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Abstract

This chapter examines the development of interactional competence by a novice hotel staff member during interactions with guests in which she used English as a second language. Specifically, conversation analysis of longitudinal data focuses on the novice’s changes in turn design in assessments, topic initiations, and topic pursuits. The analysis suggests that over time, she diversified the linguistic resources to achieve assessments, with some of these resources appearing to have been recruited from the guests’ assessment turns in early interactions. She also modified the formats of topic-initiation and topic-pursuit turns after earlier formulations became the trouble source in repair sequences. By examining a novice’s changes in turn design practices, this study identifies the trajectories and impetuses of language learning in the wild. As such, the findings reveal a developmental dimension to the shop floor problem (Garfinkel, Ethnomethodology’s programs: working out Durkheim’s aphorism. Rowman & Littlefield Publishers, New York, 2002).

Notes