Hollander-Turowetz2017

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Hollander-Turowetz2017
BibType ARTICLE
Key Hollander2017
Author(s) Matthew M. Hollander, Jason Turowetz
Title Normalizing trust: Participants’ immediately post-hoc explanations of behaviour in Milgram's ‘obedience’ experiments
Editor(s)
Tag(s) EMCA, Milgram, Social psychology, Being ordinary, Trust
Publisher
Year 2017
Language English
City
Month
Journal British Journal of Social Psychology
Volume 56
Number 4
Pages 655–674
URL Link
DOI 10.1111/bjso.12206
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

We bring an ethnomethodological perspective on language and discourse to a data source crucial for explaining behaviour in social psychologist Stanley Milgram's classic ‘obedience’ experiments – yet one largely overlooked by the Milgram literature. In hundreds of interviews conducted immediately after each experiment, participants sought to justify their actions, often doing so by normalizing the situation as benign, albeit uncomfortable. Examining 91 archived recordings of these interviews from several experimental conditions, we find four recurrent accounts for continuation, each used more frequently by ‘obedient’ than ‘defiant’ participants. We also discuss three accounts for discontinuation used by ‘defiant’ participants. Contrary to what a leading contemporary theory of Milgramesque behaviour – engaged followership – would predict, ‘obedient’ participants, in the minutes immediately following the experiment, did not tend to explain themselves by identifying with science. Rather, they justified compliance in several distinct and not entirely consistent ways, suggesting that multiple social psychological processes were at work in producing Milgram's ‘obedient’ outcome category.

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