Heritage-Raymond2016

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Heritage-Raymond2016
BibType ARTICLE
Key Heritage-Raymond2016
Author(s) John Heritage, Chase Wesley Raymond
Title Are explicit apologies proportional to the offenses they address?
Editor(s)
Tag(s) EMCA, Apologies, Goffman
Publisher
Year 2016
Language
City
Month
Journal Discourse Processes
Volume 53
Number 1-2
Pages 5-25
URL Link
DOI 10.1080/0163853X.2015.1056695
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

In this paper, we consider Goffman's proposal of proportionality between virtual offenses and remedial actions, based on the examination of 102 cases of explicit apologies. To this end, we offer a typology of the primary apology formats within the dataset, together with a broad categorization of the types of virtual offenses to which these apologies are addressed. We find a broad proportionality between apologies and the offenses they remediate when the offenses to be remediated are minor, however this relationship is not sustained among larger apologies and offenses. In the latter cases, relational and contextual contingencies are important intervening factors influencing apology construction.

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