Greatbatch1993

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Greatbatch1993
BibType ARTICLE
Key Greatbatch1993
Author(s) David Greatbatch, Paul Luff, Christian Heath, Peter Campion
Title Interpersonal Communication and Human-Computer Interaction: An Examination of the Use of Computers in Medical Consultations
Editor(s)
Tag(s) medical EMCA, human-computer interaction, computer-supported cooperative work, medical consultations
Publisher
Year 1993
Language
City
Month
Journal Interacting with Computers
Volume 5
Number 2
Pages 193–216
URL Link
DOI 10.1016/0953-5438(93)90018-O
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

The paper examines the relationship between human-computer interaction and interpersonal communication in general practice consultations. Drawing on detailed analyses of video recordings of consultations conducted by four doctors in an inner city medical practice, we describe how patients recurrently coordinate their actions with visible and audible aspects of the doctors' use of a computer. We then suggest that this linkage between computer use and communicative conduct raises important conceptual, methodological and substantive issues for the fields of both HCI and CSCW. Some potential implications for the design of human computer interactions and for the development of CSCW systems are outlined.

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