Gonzalez-Martinez2017a

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Gonzalez-Martinez2017a
BibType ARTICLE
Key Gonzalez-Martinez2017a
Author(s) Esther Gonzalez-Martinez, Adrian Bangerter, Kim Le Van
Title Building Situation Awareness on the Move: Staff Monitoring Behavior in Clinic Corridors
Editor(s)
Tag(s) EMCA
Publisher
Year 2017
Language English
City
Month
Journal Qualitative Health Research
Volume 27
Number 14
Pages 2244-2257
URL
DOI https://doi.org/10.1177/1049732317728485
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

We conducted a workplace research project on staff mobility in a Swiss hospital outpatient clinic that involved extensive fieldwork and video recordings. The article describes monitoring practices and routines that staff engage in as they walk through the corridors and in and out of the clinic’s rooms. The staff perform checks on on-going activity, share their observations with colleagues, and take responsive action while engaged in away-oriented walk or in specific roaming, action-seeking, rallying, and patrolling walk. We argue that these behaviors are closely associated with building and sustaining situation awareness (SA) with regard to the status of the clinic’s functioning. They contribute to the coordination of a spatially distributed team that rapidly accomplishes consequential and closely interrelated activities in constantly changing circumstances.

Notes