Fischer2019

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Fischer2019
BibType INPROCEEDINGS
Key Fischer2019
Author(s) Joel E. Fischer, Stuart Reeves, Martin Porcheron, Rein Sikveland
Title Progressivity for Voice Interface Design
Editor(s)
Tag(s) EMCA, VUI, conversation analysis, design, speech, voice, AI reference list
Publisher ACM
Year 2019
Language
City New York, NY, USA
Month
Journal
Volume
Number
Pages 26:1–26:8
URL Link
DOI 10.1145/3342775.3342788
ISBN 978-1-4503-7187-2
Organization
Institution
School
Type
Edition
Series CUI '19
Howpublished
Book title Proceedings of the 1st International Conference on Conversational User Interfaces
Chapter

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Abstract

Drawing from Conversation Analysis (CA), we examine how the orientation towards progressivity in talk-keeping things moving-might help us better understand and design for voice interactions. We introduce progressivity by surveying its explication in CA, and then look at how a strong preference for progressivity in conversation works out practically in sequences of voice interaction recorded in people's homes. Following Stivers and Robinson's work on progressivity, we find our data shows: how non-answer responses impede progress; how accounts offered for non-answer responses can lead to recovery; how participants work to receive answers; and how, ultimately, moving the interaction forwards does not necessarily involve a fitted answer, but other kinds of responses as well. We discuss the wider potential of applying progressivity to evaluate and understand voice interactions, and consider what designers of voice experiences might do to design for progressivity. Our contribution is a demonstration of the progressivity principle and its interactional features, which also points towards the need for specific kinds of future developments in speech technology.

Notes

\emph\textbfWinner of Best Paper Award