DeStefaniMondada2017

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DeStefaniMondada2017
BibType INCOLLECTION
Key DeStefaniMondada2017
Author(s) Elwys De Stefani, Lorenza Mondada
Title Who's the expert? Negotiating competence and authority in guided tours
Editor(s) Dorien Van De Mieroop, Stephanie Schnurr
Tag(s) EMCA, epistemics, guided tours, membership categories, social interaction
Publisher John Benjamins Publishing Company
Year 2017
City
Month apr
Journal
Volume
Number
Pages 95–124
URL Link
DOI 10.1075/dapsac.69.06des
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Identity Struggles: Evidence from workplaces around the world
Chapter 6

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Abstract

Guided tours are a “perspicuous setting” (Garfinkel \& Wieder 1992) both for the study of asymmetries in professional contexts of interaction as well as for the analysis of how participants negotiate identities, categories and expertise. At first glance, the categorial distinction between “guide” and “guided” participants appears to be clear-cut. However, analyses of video recorded tours taking place in various sites show that the taken-for-granted authority, expertise and thus identity of the “guide” is repeatedly challenged by his or her co-participants. Based on conversation analytic methods, in this chapter we focus on sequences of interaction in which the participants compete for epistemic authority. We show how such competition emerges, how participants handle it, and how it is eventually solved.

Notes