Darics2019

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Darics2019
BibType ARTICLE
Key Darics2019
Author(s) Erika Darics, Maria Cristina Gatti
Title Talking a team into being in online workplace collaborations: The discourse of virtual work
Editor(s)
Tag(s) EMCA, collaborative team communication, computer-mediated communication, computer-mediated discourse analysis, instant messaging, interactional identity processes, social constructionism, virtual team construction, virtual workplace
Publisher
Year 2019
Language English
City
Month
Journal Discourse Studies
Volume 21
Number 3
Pages 237–257
URL Link
DOI 10.1177/1461445619829240
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Digital communication technologies led to a revolution in how people interact at work: relying on computer-mediated communication technologies is now a must, rather than an alternative. This empirical study investigates how colleagues in a virtual team use synchronous online communication platform in the workplace. Inspired by the conceptualisation of web-based communication platforms as tool, place or context of social construction, we explore the discursive strategies that contribute to the construction of the team’s shared sense of purpose and identity, a collegial atmosphere and consequently lead to effective collaboration. The close analyses of real-life data from a multinational workplace provide insights into the everyday communication practices of virtual team members. Our findings supplement organisational literature based on etic observations of the effectiveness of virtual work and provide a basis for further theorisations about how communication technologies affect the ecology of and discourse practices in computer-mediated communication at work.

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