Boehringer2023
| Boehringer2023 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Boehringer2023 |
| Author(s) | Daniela Boehringer |
| Title | Problems with the digital public encounter |
| Editor(s) | Dirk vom Lehn, Will Gibson, Natalia Ruiz-Junco |
| Tag(s) | EMCA |
| Publisher | Routledge |
| Year | 2023 |
| Language | English |
| City | London |
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| Pages | 230–249 |
| URL | Link |
| DOI | 10.4324/9781003277750-15 |
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| Howpublished | |
| Book title | People, Technology, and Social Organization: Interactionist Studies of Everyday Life |
| Chapter | |
Abstract
The “public encounter” (Goodsell 1981) in the welfare state has massively changed over the past decades. In many cases, it is unnecessary to meet face to face with ‘street-level bureaucrats’ (Lipsky 1980) to manage social matters such as unemployment, because self-service applications are ready to hand. How citizens use these applications and how they are “made at home” in the everyday (Sacks 1992) still need to be uncovered. This question will be considered from a conversation-analytic perspective. The website with job offers run by the German Public Employment Service (PES) is an example in this regard. After describing the website and the features of its use, the paper analyses real-time video data of members searching for a job on that site. The main focus of analysis are the moments of irritation and how the users manage them, and the chapter concludes with reflections on the (new?) nature of the digital public encounter.
Notes
