Baraldi-Gavioli2020

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Baraldi-Gavioli2020
BibType INCOLLECTION
Key Baraldi-Gavioli2020
Author(s) Claudio Baraldi, Laura Gavioli
Title Patients’ Initiatives and the Achievement of Medical Compliance in Talk with Migrant Patients and with(out) Interpreting Aid
Editor(s) Christiane Hohenstein, Magdalène Lévy-Tödter
Tag(s) EMCA, Italian, Healthcare interaction, Migrant, Interpretation, Compliance
Publisher Springer
Year 2020
Language English
City Wiesbaden
Month
Journal
Volume
Number
Pages 39–63
URL Link
DOI 10.1007/978-3-658-27120-6_3
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Multilingual Healthcare: A Global View on Communicative Challenges
Chapter

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Abstract

This paper analyses interactions collected in Italian healthcare services with migrant patients and with or without interpreting help. The analysis focuses on noncompliant patients’ actions, such as claims of medical knowledge, personal narratives, rejections of medical advices and reactions to medical disapproval. Our analysis concerns the ways in which compliance is achieved in the interaction, i.e. how migrant patients’ noncompliant actions are responded to by both interpreters and clinicians. We look at those participants’ actions which upgrade/downgrade their authority and the consequences of such actions for participants’ positioning and for the management of migrant patients’ noncompliance.

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