VelkovskaBeaudoin2014

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VelkovskaBeaudoin2014
BibType INCOLLECTION
Key VelkovskaBeaudoin2014
Author(s) Julia Velkovska, Valérie Beaudouin
Title Parler aux machines, coproduire un service. Intelligence artificielle et travail du client dans les services vocaux automatisés
Editor(s)
Tag(s) EMCA, Interactive voice response, Phone, human-machine interaction, service
Publisher Presses des Mines
Year 2014
Language French
City Paris
Month
Journal
Volume
Number
Pages 97–128
URL Link
DOI 10.4000/books.pressesmines.1790
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title La Fabrique de la vente
Chapter 3

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