Tennent2021

From emcawiki
Revision as of 19:14, 1 April 2021 by ElliottHoey (talk | contribs) (Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Emma Tennent |Title=Identity and action: Help-seeking requests in calls to a victim support service |Tag(s)=EMCA; Accountability; Affect...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
Tennent2021
BibType ARTICLE
Key Tennent2021
Author(s) Emma Tennent
Title Identity and action: Help-seeking requests in calls to a victim support service
Editor(s)
Tag(s) EMCA, Accountability, Affect, Deontics, Discursive Psychology, Emotion, Epistemics, Helpline interaction, Institutional talk, Membership categorisation analysis, Morality, In press
Publisher
Year 2021
Language English
City
Month
Journal British Journal of Social Psychology
Volume
Number
Pages
URL Link
DOI 10.1111/bjso.12448
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

Download BibTex

Abstract

The nature of the link between identity and action is a fundamental question for social science. One focus in psychology is how actions like seeking help are implicated in matters of identity. This paper presents a discursive psychology study of identity and help in social interaction. Drawing on a corpus of nearly 400 recorded calls to a victim support helpline, I analysed how participants oriented to the link between identity and help. With attention to epistemic, deontic, and affective relations between participants, I analysed how identity was demonstrably relevant and procedurally consequential for building and interpreting help-seeking requests. Participants displayed an understanding that seeking help from Victim Support necessarily implicates identity. Callers' identities as victims or clients rendered their help-seeking accountable and invoked identities for call-takers as representatives of a support service. The findings show that identity and help are mutually constitutive. Seeking help constituted callers' identities as victims; and their identities as victims constituted their requests for help. I suggest that analysing identity and help in social interaction provides evidence for the mutually constitutive link between identity and action.

Notes