Sterie2017

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Sterie2017
BibType INCOLLECTION
Key Sterie2017
Author(s) Anca-Cristina Sterie, Esther González-Mart\'inez
Title Newcomer Nurses' Telephone Calls to Porters and Doctors: Inquiring and Reporting as Vehicles for Requests
Editor(s) Simona Pekarek Doehler, Adrian Bangerter, Geneviève de Weck
Tag(s) EMCA, healthcare, telephone calls, requests, nurses, doctors, porters, medical interaction, healthcare, Medical EMCA
Publisher Springer International Publishing
Year 2017
Language
City Cham
Month
Journal
Volume
Number
Pages 143–168
URL Link
DOI 10.1007/978-3-319-46867-9_6
ISBN 978-3-319-46867-9
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Interactional Competences in Institutional Settings: From School to the Workplace
Chapter

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Abstract

This chapter examines two vehicles for requests that newcomer nurses use when calling their two main telephone interlocutors at the hospital: doctors and porters. When asking a porter to transport a patient, a nurse inquires as to his or her interlocutor’s ability to carry out a specific action. In contrast, when requesting a doctor’s intervention, the nurse reports a problematic situation regarding a patient but without mentioning either a specific action to address it or who is expected to do it. In the chapter, we reflect on what the differential use of these vehicles tells us about the interactional competences that newcomer nurses call upon in the workplace.

Notes