Difference between revisions of "Ruusuvuori-etal2019"

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(Created page with "{{BibEntry |BibType=ARTICLE |Author(s)=Johanna Ruusuvuori; Birte Asmuß; Pentti Henttonen; Niklas Ravaja; |Title=Complaining About Others at Work |Tag(s)=EMCA; Complaining; Wo...")
 
 
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|BibType=ARTICLE
 
|BibType=ARTICLE
 
|Author(s)=Johanna Ruusuvuori; Birte Asmuß; Pentti Henttonen; Niklas Ravaja;
 
|Author(s)=Johanna Ruusuvuori; Birte Asmuß; Pentti Henttonen; Niklas Ravaja;
|Title=Complaining About Others at Work
+
|Title=Complaining about others at work
 
|Tag(s)=EMCA; Complaining; Workplace Studies; Performance appraisal interviews; Finnish; Danish
 
|Tag(s)=EMCA; Complaining; Workplace Studies; Performance appraisal interviews; Finnish; Danish
 
|Key=Ruusuvuori-etal2019
 
|Key=Ruusuvuori-etal2019
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|Volume=52
 
|Volume=52
 
|Number=1
 
|Number=1
|Pages=41-62
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|Pages=41–62
|URL=https://doi.org/10.1080/08351813.2019.1572379
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|URL=https://www.tandfonline.com/doi/full/10.1080/08351813.2019.1572379
 
|DOI=10.1080/08351813.2019.1572379
 
|DOI=10.1080/08351813.2019.1572379
|Abstract=ABSTRACT
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|Abstract=The article investigates the interactional work required to launch a complaint about nonpresent third parties in discussions between employees and their manager. The study shows how the complaint recipient (the manager) creates opportunities for the complainer (the employee) to complain, and how the recipient and complainer collaboratively facilitate entry into complaining by means of building joint epistemic access and affective stance toward the complainable. Focusing on the institutional context of performance appraisal interviews, the study further indicates that the legitimation of complaining is collaboratively treated as a managerial task. Data are in Finnish and Danish with English translation.
The article investigates the interactional work required to launch
 
a complaint about nonpresent third parties in discussions between
 
employees and their manager. The study shows how the complaint
 
recipient (the manager) creates opportunities for the complainer (the
 
employee) to complain, and how the recipient and complainer collabora-
 
tively facilitate entry into complaining by means of building joint epis-
 
temic access and affective stance toward the complainable. Focusing on
 
the institutional context of performance appraisal interviews, the study
 
further indicates that the legitimation of complaining is collaboratively
 
treated as a managerial task. Data are in Finnish and Danish with English
 
translation.
 
 
}}
 
}}

Latest revision as of 08:53, 16 January 2020

Ruusuvuori-etal2019
BibType ARTICLE
Key Ruusuvuori-etal2019
Author(s) Johanna Ruusuvuori, Birte Asmuß, Pentti Henttonen, Niklas Ravaja
Title Complaining about others at work
Editor(s)
Tag(s) EMCA, Complaining, Workplace Studies, Performance appraisal interviews, Finnish, Danish
Publisher
Year 2019
Language English
City
Month
Journal Research on Language and Social Interaction
Volume 52
Number 1
Pages 41–62
URL Link
DOI 10.1080/08351813.2019.1572379
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

Download BibTex

Abstract

The article investigates the interactional work required to launch a complaint about nonpresent third parties in discussions between employees and their manager. The study shows how the complaint recipient (the manager) creates opportunities for the complainer (the employee) to complain, and how the recipient and complainer collaboratively facilitate entry into complaining by means of building joint epistemic access and affective stance toward the complainable. Focusing on the institutional context of performance appraisal interviews, the study further indicates that the legitimation of complaining is collaboratively treated as a managerial task. Data are in Finnish and Danish with English translation.

Notes