Difference between revisions of "Ruusuvuori-etal2019"

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Latest revision as of 12:57, 9 July 2019

Ruusuvuori-etal2019
BibType ARTICLE
Key Ruusuvuori-etal2019
Author(s) Johanna Ruusuvuori, Birte Asmuß, Pentti Henttonen, Niklas Ravaja
Title Complaining About Others at Work
Editor(s)
Tag(s) EMCA, Complaining, Workplace Studies, Performance appraisal interviews, Finnish, Danish
Publisher
Year 2019
Language English
City
Month
Journal Research on Language and Social Interaction
Volume 52
Number 1
Pages 41-62
URL Link
DOI 10.1080/08351813.2019.1572379
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

ABSTRACT The article investigates the interactional work required to launch a complaint about nonpresent third parties in discussions between employees and their manager. The study shows how the complaint recipient (the manager) creates opportunities for the complainer (the employee) to complain, and how the recipient and complainer collabora- tively facilitate entry into complaining by means of building joint epis- temic access and affective stance toward the complainable. Focusing on the institutional context of performance appraisal interviews, the study further indicates that the legitimation of complaining is collaboratively treated as a managerial task. Data are in Finnish and Danish with English translation.

Notes