|Title||Making Arrangements: Remote Proposal Sequences and Attendant Structural Phenomenon in Social Interaction|
|Tag(s)||EMCA, Conversation Analysis, Institutional talk, Conversation Analysis, Talk-in-interaction|
|School||University of Adelaide|
Abstract In this thesis, I contribute to the study of how arrangements are made in socialinteraction. Using conversation analysis, I examine a corpus of 375 telephone callsbetween employees and clients of three Community Home Care (CHC) service agenciesin metropolitan Adelaide, South Australia. My analysis of the CHC data corpus drawsupon existing empirical findings within conversation analysis in order to generate novelfindings about how people make arrangements with one another, and some of theattendant considerations that parties to such an activity can engage in: Prospective informings as remote proposals for a future arrangement Focusing onhow employees make arrangements with clients, I show how the employees in the CHC data corpus use ‘prospective informings’ to detail a future course of action thatwill involve the recipient of that informing. These informings routinely occasion adouble-paired sequence, where informers pursue a response to their informing. Thispursuit often occurs even after recipients have provided an initial response. Thispractice for making arrangements has been previously described by Houtkoop (1987) as ‘remote proposing.’ I develop Houtkoop’s analysis to show how an informing of afuture arrangement can be recompleted, with response solicitation, as a proposal that is contingent upon a recipient’s acceptance. Participants’ understanding of references to non-present third parties
In the processof making arrangements, references are routinely made to non-present third parties.In the CHC data corpus, these third parties are usually care workers. Prior research(e.g., Sacks & Schegloff, 1979; Schegloff, 1996b) explains how the use of ‘recognitionalreferences’ (such as the bare name ‘Kerry’), conveys to recipients that they should be able to locate the referent from amongst their acquaintances. Conversely, the use of
‘non -recognitional references’ (such as the description ‘a lady called Kerry’), conveys that recipients are unacquainted with the referent. I examine instances where theselection of a recognitional or non-recognitional reference form is followed by arecipient initiating repair on that reference. My analysis provides further evidence that the existing analytic account of these references corresponds to the way in whichparticipants themselves make sense of them. My analysis also advances anunderstanding of how repair can be used, by recipients, to indicate the inappositenessof a prior turn. Post-possible-completion accounts– In a case study of a problematic interaction, Iexamine a misunderstanding that is not resolved within the repair space, the usualdefence of intersubjectivity in interaction (cf. Schegloff, 1992b). Rather, I explore howthe source of trouble is addressed, outside of the sequence of its production, with a ‘post-possible-completion account.’ This account specifies the basis of amisunderstanding and yet, unlike repair, does so without occasioning a revisedresponse to a trouble-source turn.By considering various aspects of making arrangements in social interaction, I highlightsome of the rich order that underpins the maintenance of human relationships acrosstime. In the concluding section of this thesis I review this order, while also discussingpractical implications of this analysis for CHC practice.