Whalen2002
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| Whalen2002 | |
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| BibType | ARTICLE |
| Key | Whalen2002 |
| Author(s) | Jack Whalen, Marilyn R. Whalen, Kathryn Henderson |
| Title | Improvisational choreography in teleservice work |
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| Tag(s) | EMCA, Ethnomethology, Work, Computers, Labour, Technology, Teleservice, Customer service, Institutional conversation analysis |
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| Year | 2002 |
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| Journal | British Journal of Sociology |
| Volume | 53 |
| Number | 2 |
| Pages | 239–258 |
| URL | Link |
| DOI | 10.1080/00071310220133322 |
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Abstract
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