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• Moore2018
  |Abstract=With the rise in popularity of chatbot and virtual-agent platforms, from Apple, Amazon, Google, Microsoft, Faceboo
  2 KB (285 words) - 19:27, 29 March 2021
• Sahin2017
  ...ss a range of research and design issues to gain a better understanding of chatbot conversations and to improve their efficiency.
  2 KB (279 words) - 01:09, 24 February 2021
• Korbut2018
  ...By analyzing the conversations between callers and robot (it is actually a chatbot, but official term for it is “robot”) in a Russian telephone informatio
  7 KB (379 words) - 00:51, 24 February 2021
• Relieu-etal2020
  ...AI; Artificial intelligence; Sociotechnical configurations; Telemarketing; Chatbot; AI reference list
  3 KB (432 words) - 01:07, 24 February 2021
• LeeY2021
  |Title=Patterns of Users’ First Turns with a Service Chatbot: A Conversation Analytic Perspective ...tility of Conversation Analysis (CA) as a methodology to investigate human-chatbot interaction.
  2 KB (253 words) - 02:03, 6 August 2023
• Korbut2023
  ...? Evidence from the Study of Users’ Interaction with a Service Telephone Chatbot |Tag(s)=EMCA; Ethnomethodology; Conversation analysis; Conversational agents; Chatbot; Call center; AI Reference List
  1 KB (202 words) - 09:52, 24 August 2023
• Eisenmann2023a
  ...human social practices. Hence, the announcement “Machine Down” by the chatbot was a desired result of Garfinkel’s interactions with it. This early (but
  2 KB (288 words) - 00:19, 22 November 2023