Search results

Create the page "Call Centres" on this wiki! See also the search results found.

• EMCA News
  ...l for Proposals for thematic session: [http://asa-emca.blogspot.fr/2014/10/call-for-proposals-can-changing.html Can Changing the Conversation Change the Wo * [[CfP-ROLSI-14.html|Call for papers for a theme issue on “Orders Of Interaction In Mediated Settin
  19 KB (2,537 words) - 06:10, 14 January 2016
• Recent PhDs
  ...n which neighbourhood problems are recipient designed for, and managed by, call-takers in organisations. This thesis lays the groundwork for future researc ...cy office encounters, as well as examining what constituents say when they call or visit the office, and how they express that they are in need of assistan
  302 KB (44,160 words) - 09:22, 20 December 2023
• Pooler2010
  |Tag(s)=EMCA; Medical EMCA; Service calls; Call centres; Technology; Telephone; Response tokens; Non-response; ...call. Chapter three illustrates the overall structural organisation of the call as mediated by the Clinical Assessment System (CAS); Chapter four examines
  2 KB (343 words) - 08:14, 25 November 2019
• Goode2005
  |Tag(s)=call centres; call handlers; expert systems; nursing; occupational socialization; risk; teleph ...uding call interaction data between call handler and consumer, to show how call handlers’ occupation of the contested territory between professional and
  2 KB (298 words) - 12:40, 3 November 2019
• Naeslund2016
  |Tag(s)=EMCA; Institutional call; Screen; Silence; Participant framework; Involvement; Transitions ...both call-taker and caller indicate clear agreement on the period when the call-taker will be temporarily out of contact, and that the latter delivers cont
  1 KB (171 words) - 11:18, 25 December 2019
• Widt2014
  ...e rules of turn organization. Not only do callers behave differently, also call-takers respond differently to different emotion acts. Crying is more often
  2 KB (232 words) - 10:33, 7 December 2019
• Martin2007a
  |Title=How can I help you?: Call centres, classification work and coordination |Tag(s)=EMCA; Ethnography; Ethnomethodology; Call centers; Classification; Ontology
  2 KB (310 words) - 07:15, 5 May 2017
• Hindmarsh-Heath2007
  ...entres, mobile offices, operating theatres, construction sites and control centres. This paper outlines the nature of these video‐based studies of work and
  1 KB (190 words) - 13:15, 18 November 2019
• ColonDeCarvajal2010
  |Tag(s)=Call centers; EMCA; Worplace Studies; multimodality; participation framework; te ...actional agents”.The third part focuses on one type of call where a user call the service to solve a problem, and after verification by the operator, she
  3 KB (382 words) - 07:45, 17 October 2017
• Licoppe2006a
  |Tag(s)=Call centers; EMCA; rebound; sales; telephone ...icipants. In the context of mounting commercial pressure in telephone call centres, the practical problem facing (tele)sales persons is the exploitation of on
  2 KB (326 words) - 10:08, 13 November 2019
• ColondeCarvajal2010
  |Tag(s)=Call Centres; Collection; Corpus; Interaction; Multimodality; Request Tool; Transcriptio ...to explain the evolution of the corpus originally recorded in a particular call centre for our project and the one we analysed, thus accounting for practic
  3 KB (466 words) - 09:48, 31 October 2018
• Sikveland2020
  ...act=This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisi
  2 KB (227 words) - 00:25, 3 August 2020
• Postdoctoral Research Fellow in HCI 2022
  ...rganised into seven faculties and approximately 54 institutes and academic centres. The campus is located in the center of Bergen with university areas at Nyg '''About the types of project proposals that will be relevant to the call'''
  7 KB (1,039 words) - 16:47, 31 October 2022