Whalen2011a
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| Whalen2011a | |
|---|---|
| BibType | INCOLLECTION |
| Key | Whalen2011a |
| Author(s) | Jack Whalen, Marilyn R. Whalen |
| Title | Integrated Customer Service: Reinventing a Workscape |
| Editor(s) | Margaret H. Szymanski, Jack Whalen |
| Tag(s) | EMCA, workplace studies, workspace, customer service: |
| Publisher | Cambridge University Press |
| Year | 2011 |
| Language | |
| City | New York |
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| Number | |
| Pages | 181–204 |
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| Howpublished | |
| Book title | Making Work Visible: Ethnographically Grounded Case Studies of Work Practice |
| Chapter | |
Abstract
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