Whalen2011a
| Whalen2011a | |
|---|---|
| BibType | INCOLLECTION |
| Key | Whalen2011a |
| Author(s) | Jack Whalen, Marilyn R. Whalen |
| Title | Integrated customer service: reinventing a workscape |
| Editor(s) | Margaret H. Szymanski, Jack Whalen |
| Tag(s) | EMCA, workplace studies, workspace, customer service: |
| Publisher | Cambridge University Press |
| Year | 2011 |
| Language | |
| City | New York |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 181–204 |
| URL | Link |
| DOI | 10.1017/CBO9780511921360.013 |
| ISBN | |
| Organization | |
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| Type | |
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| Howpublished | |
| Book title | Making Work Visible: Ethnographically Grounded Case Studies of Work Practice |
| Chapter | |
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