Whalen2011a
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Whalen2011a | |
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BibType | INCOLLECTION |
Key | Whalen2011a |
Author(s) | Jack Whalen, Marilyn R. Whalen |
Title | Integrated Customer Service: Reinventing a Workscape |
Editor(s) | Margaret H. Szymanski, Jack Whalen |
Tag(s) | EMCA, workplace studies, workspace, customer service: |
Publisher | Cambridge University Press |
Year | 2011 |
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City | New York |
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Pages | 181–204 |
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Book title | Making Work Visible: Ethnographically Grounded Case Studies of Work Practice |
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