Ruhleder-Jordan2001
| Ruhleder-Jordan2001 | |
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| BibType | ARTICLE |
| Key | Ruhleder-Jordan2001 |
| Author(s) | Karen Ruhleder, Brigitte Jordan |
| Title | Co-Constructing Non-Mutual Realities: Delay-Generated Trouble in Distributed Interaction |
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| Tag(s) | EMCA, audio, conversation analysis, CSCW, interaction analysis, remote collaboration, telework, videoconferencing |
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| Year | 2001 |
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| Journal | Computer Supported Cooperative Work |
| Volume | 10 |
| Number | |
| Pages | 113–138 |
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Abstract
The use of remote communication technologies to carry out daily work is becoming increasingly common, and their use in certain settings is already commonplace. Yet, in spite of the fact that significant sums are being spent on the acquisition of technologies to support distributed work, we are only beginning to understand the intricacies of these interactions. This paper identifies and analyzes one particular limitation of video-based teleconferencing, the impact of an audio and video delay on distributed communication. It offers a detailed microanalysis of one distributed team’s use of videoconferencing to support remote teamwork. We explore through this analysis the impact which technology-generated delays may have on shared meaning-making between remote participants. We draw conclusions about the significance of our findings for understanding talk, interaction and collaboration across remote links, and conclude with recommendations for designers, users and implementers.
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