Ruhleder-Jordan2001

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Ruhleder-Jordan2001
BibType ARTICLE
Key Ruhleder-Jordan2001
Author(s) Karen Ruhleder, Brigitte Jordan
Title Co-Constructing Non-Mutual Realities: Delay-Generated Trouble in Distributed Interaction
Editor(s)
Tag(s) EMCA, audio, conversation analysis, CSCW, interaction analysis, remote collaboration, telework, videoconferencing
Publisher
Year 2001
Language
City
Month
Journal Computer Supported Cooperative Work
Volume 10
Number 1
Pages 113–138
URL Link
DOI 10.1023/A:1011243905593
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

The use of remote communication technologies to carry out dailywork is becoming increasingly common, and their use in certainsettings is already commonplace. Yet, in spite of the fact thatsignificant sums are being spent on the acquisition oftechnologies to support distributed work, we are only beginningto understand the intricacies of these interactions. This paperidentifies and analyzes one particular limitation of video-basedteleconferencing, the impact of an audio and video delay ondistributed communication. It offers a detailed microanalysis ofone distributed team's use of videoconferencing to support remoteteamwork. We explore through this analysis the impact whichtechnology-generated delays may have on shared meaning-makingbetween remote participants. We draw conclusions about thesignificance of our findings for understanding talk, interactionand collaboration across remote links, and conclude withrecommendations for designers, users and implementers.

Notes