Difference between revisions of "Whalen2011a"
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|BibType=INCOLLECTION | |BibType=INCOLLECTION | ||
|Author(s)=Jack Whalen; Marilyn R. Whalen | |Author(s)=Jack Whalen; Marilyn R. Whalen | ||
− | |Title=Integrated | + | |Title=Integrated customer service: reinventing a workscape |
|Editor(s)=Margaret H. Szymanski; Jack Whalen | |Editor(s)=Margaret H. Szymanski; Jack Whalen | ||
|Tag(s)=EMCA; workplace studies; workspace; customer service: | |Tag(s)=EMCA; workplace studies; workspace; customer service: | ||
Line 11: | Line 11: | ||
|Booktitle=Making Work Visible: Ethnographically Grounded Case Studies of Work Practice | |Booktitle=Making Work Visible: Ethnographically Grounded Case Studies of Work Practice | ||
|Pages=181–204 | |Pages=181–204 | ||
+ | |URL=https://www.cambridge.org/core/books/making-work-visible/integrated-customer-service/C416801B985155B9436C126FCFB65813 | ||
+ | |DOI=10.1017/CBO9780511921360.013 | ||
}} | }} |
Latest revision as of 12:21, 27 November 2019
Whalen2011a | |
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BibType | INCOLLECTION |
Key | Whalen2011a |
Author(s) | Jack Whalen, Marilyn R. Whalen |
Title | Integrated customer service: reinventing a workscape |
Editor(s) | Margaret H. Szymanski, Jack Whalen |
Tag(s) | EMCA, workplace studies, workspace, customer service: |
Publisher | Cambridge University Press |
Year | 2011 |
Language | |
City | New York |
Month | |
Journal | |
Volume | |
Number | |
Pages | 181–204 |
URL | Link |
DOI | 10.1017/CBO9780511921360.013 |
ISBN | |
Organization | |
Institution | |
School | |
Type | |
Edition | |
Series | |
Howpublished | |
Book title | Making Work Visible: Ethnographically Grounded Case Studies of Work Practice |
Chapter |
Abstract
Notes