Difference between revisions of "Koole2022"
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|Booktitle=Action Ascription in Social Interaction | |Booktitle=Action Ascription in Social Interaction | ||
|Pages=256–276 | |Pages=256–276 | ||
+ | |URL=https://www.cambridge.org/core/books/abs/action-ascription-in-interaction/actions-and-identities-in-emergency-calls/6AC7CC37A1B30F9766D8A8159F09E3EC | ||
+ | |DOI=10.1017/9781108673419.013 | ||
+ | |Abstract=This chapter analyses emergency calls to see how the incident report of callers is ascribed either the action of making a request to the emergency call centre or the action of providing a service to the call centre. In accordance with Whalen & Zimmerman (1987) and Bergmann (1993), we see that when the caller thanks the call-taker in response to the dispatching of assistance, the caller’s incident report is treated as a request, while the call-taker by thanking the caller ascribes to the caller the action of having provided a service. Adding to their analyses, this chapter shows that action-ascription is subject to local interactional contingencies much more than to interaction-external identities such as the caller’s relation to the incident. We show examples where callers who are directly involved in the incident are treated as providing a service and we show examples of witness-callers who are treated as making a request. For action-ascription, this means that the turn to which an action is ascribed and the turn that ascribes the action need not be adjacent. Further, this chapter shows that in these not-adjacent contexts, the interaction in between may strongly impact upon the eventual action-ascription. | ||
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Latest revision as of 13:04, 5 August 2023
Koole2022 | |
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BibType | INCOLLECTION |
Key | Koole2022 |
Author(s) | Tom Koole, Lotte van Burgsteden |
Title | Actions and Identities in Emergency Calls: The Case of Thanking |
Editor(s) | Arnulf Deppermann, Michael Haugh |
Tag(s) | EMCA, Emergency Calls, Thanking |
Publisher | Cambridge University Press |
Year | 2022 |
Language | English |
City | Cambridge |
Month | |
Journal | |
Volume | |
Number | |
Pages | 256–276 |
URL | Link |
DOI | 10.1017/9781108673419.013 |
ISBN | |
Organization | |
Institution | |
School | |
Type | |
Edition | |
Series | |
Howpublished | |
Book title | Action Ascription in Social Interaction |
Chapter |
Abstract
This chapter analyses emergency calls to see how the incident report of callers is ascribed either the action of making a request to the emergency call centre or the action of providing a service to the call centre. In accordance with Whalen & Zimmerman (1987) and Bergmann (1993), we see that when the caller thanks the call-taker in response to the dispatching of assistance, the caller’s incident report is treated as a request, while the call-taker by thanking the caller ascribes to the caller the action of having provided a service. Adding to their analyses, this chapter shows that action-ascription is subject to local interactional contingencies much more than to interaction-external identities such as the caller’s relation to the incident. We show examples where callers who are directly involved in the incident are treated as providing a service and we show examples of witness-callers who are treated as making a request. For action-ascription, this means that the turn to which an action is ascribed and the turn that ascribes the action need not be adjacent. Further, this chapter shows that in these not-adjacent contexts, the interaction in between may strongly impact upon the eventual action-ascription.
Notes