WhalenZimmermanWhalen1992

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WhalenZimmermanWhalen1992
BibType ARTICLE
Key WhalenZimmermanWhalen1992
Author(s) Jack Whalen, Don H. Zimmerman, Marilyn R-Whalen
Title Une conversation fatale
Editor(s)
Tag(s) EMCA, fail, sequence organization, telephone
Publisher
Year 1992
Language French
City
Month
Journal Réseaux
Volume 55
Number
Pages 145–178
URL Link
DOI 10.3406/reso.1992.2036
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

This paper reports on research into the social organization of citizen calls to emergency service agencies, focusing on the constitutive function of talk in the activity of calling for help. The authors explore how these occasions of talk can themselves become problematic events for members. Their report centers on the detailed analysis of a single, very fateful conversation, showing how a seemingly aberrant event can be understood in terms of the natural language practices involved in its orderly, joint production by the actual parties in the call. This single case analysis also reveals when and how words can fail: it is the sequential context within which words are produced and the interactional treatment they thereby receive that is crucial for whatever status and consequences they come to have.

Notes