Wasson2016

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Wasson2016
BibType ARTICLE
Key Wasson2016
Author(s) Christina Wasson
Title Integrating conversation analysis and issue framing to illuminate collaborative decision-making activities
Editor(s)
Tag(s) EMCA, Meeting interaction, Collaboration, conversation analysis, decision-making, ethnography, integration of methods, issue framing, meetings, negotiation, participation
Publisher
Year 2016
Language English
City
Month
Journal Discourse & Communication
Volume 10
Number 4
Pages 378–411
URL Link
DOI 10.1177/1750481316638153
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

A shift from top-down, hierarchical decision-making toward collaborative, consensus-oriented decision-making is taking place across many settings, leading to meetings in which diverse participants seek to reach agreement on issues of significance. This article proposes a new approach to analyzing such meetings that integrates conversation analysis (CA) and issue framing (IF). While CA and IF have both been applied to collaborative decision-making, each approach, on its own, suffers from significant limitations. Combined, they allow negotiation talk in meetings to be examined holistically, integrating a consideration of both process and content. New relationships among interactional sequences and framing processes are revealed, leading to the discovery of patterns across the decision-making activity as a whole. These patterns, in turn, can be situated in the context of the institutions within which the negotiations take place. This novel integrative approach is illuminated through application to a 162-turn decision-making activity.

Notes