VelkovskaBeaudoin2014
| VelkovskaBeaudoin2014 | |
|---|---|
| BibType | INCOLLECTION |
| Key | VelkovskaBeaudoin2014 |
| Author(s) | Julia Velkovska, Valérie Beaudouin |
| Title | Parler aux machines, coproduire un service. Intelligence artificielle et travail du client dans les services vocaux automatisés |
| Editor(s) | Emmanuel Kessous, Alexandre Mallard |
| Tag(s) | EMCA, Interactive voice response, Phone, human-machine interaction, service |
| Publisher | Presses des Mines |
| Year | 2014 |
| Language | French |
| City | Paris |
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| Number | |
| Pages | 97–128 |
| URL | Link |
| DOI | 10.4000/books.pressesmines.1790 |
| ISBN | |
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| Edition | |
| Series | |
| Howpublished | |
| Book title | La Fabrique de la vente |
| Chapter | 3 |
Abstract
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