Velkovska-Moustafa2012
| Velkovska-Moustafa2012 | |
|---|---|
| BibType | ARTICLE |
| Key | Velkovska-Moustafa2012 |
| Author(s) | Julia Velkovska, Zouinar Moustafa |
| Title | Jugements et émotions dans les interactions institutionnelles |
| Editor(s) | |
| Tag(s) | EMCA, Judgement, Emotion, Institutional Interactions |
| Publisher | |
| Year | 2012 |
| Language | French |
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| Month | |
| Journal | ethnographiques.org |
| Volume | |
| Number | 25 |
| Pages | |
| URL | Link |
| DOI | |
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Abstract
L’article s’intéresse aux liens entre jugements et émotions dans les interactions institutionnelles à partir d’une vidéo-ethnographie des entretiens à l’ANPE. Le jugement est considéré comme activité située qui se déploie dans le temps selon les circonstances de l’entretien plutôt que comme une application ou un détournement de critères prédéfinis ou comme un résultat réifié. Mobilisant l’ethnométhodologie, l’analyse conversationnelle et l’analyse des catégorisations, l’article montre comment les opérations d’évaluation d’une part s’ancrent dans les contingences du type de relation qui s’instaure entre les interlocuteurs, et d’autre part, prennent la forme de jugements moraux ordinaires. L’analyse s’attache à montrer le déploiement progressif de ces opérations et leurs conséquences au plan relationnel, émotionnel et interactionnel.
Notes
Judgments and emotions in institutional interactions
The main focus of this paper is on moral judgments as constitutive elements of the in situ relationship between institutions and their users. It explores how ordinary moral judgments and emotions are articulated with professional evaluative practices in the structure of institutional interactions, and how they shape the interview in progress. Based on video recordings of interviews between unemployed people and counselors representing the French public employment agency, the analysis focuses on the moment-by-moment organization of judgmental work and its embeddedness in bodily conduct, especially through expression of emotions. Drawing on ethnomethodology, conversation analysis and membership categorization analysis, the article shows that evaluating as an activity cannot be grasped from the standpoint of formal predefined criteria (whether applied or distorted). Detailed examination of the interviews provides empirical evidence for the fact that professional evaluation is interwoven with ordinary moral judgments and emotions at precise moments of the institutional interaction. This approach renders visible structural aspects of professional judgment work that remain otherwise inaccessible, notably its moral, emotional and relational dimensions.
