Stommel2021

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Stommel2021
BibType INCOLLECTION
Key Stommel2021
Author(s) Wyke J. P. Stommel, Martijn W. J. Stommel
Title Participation of Companions in Video-Mediated Medical Consultations: A Microanalysis
Editor(s) Joanne Meredith, David Giles, Wyke Stommel
Tag(s) EMCA, Video Analysis, Medical Consultations, Companions
Publisher Palgrave Macmillan
Year 2021
Language English
City Cham
Month
Journal
Volume
Number
Pages 177–203
URL Link
DOI 10.1007/978-3-030-64922-7_9
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title Analysing Digital Interaction
Chapter

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Abstract

This chapter presents a microanalysis of video-mediated interaction in the specific institutional setting of post-operative consultations. The analysis focuses on the patients’ intimates, who were present at, and sometimes contributed to, the consultation. We examined the participation of companions in 13 video-consultations. In most cases, the companion served as a facilitating bystander, invisible for the physician and thus maintaining the physician-patient dyad as the dominant framework for the interaction. We found that companions were rarely invited to talk unless they appeared on-screen and were noticed by the physician. Self-initiated turns by companion consisted of crosstalk with the patient, while companions also directly addressed the physician with relevant information. Physicians, in response, ratified companions, but rarely actively invited them to participate. Overall, companions’ on-screen appearance seemed crucial for their participation, which suggests that the role of companions in video-consultations is fundamentally different from how they participate in face-to-face consultations.

Notes