Sterie2017
| Sterie2017 | |
|---|---|
| BibType | INCOLLECTION |
| Key | Sterie2017 |
| Author(s) | Anca-Cristina Sterie, Esther González-Mart\'inez |
| Title | Newcomer Nurses' Telephone Calls to Porters and Doctors: Inquiring and Reporting as Vehicles for Requests |
| Editor(s) | Simona Pekarek Doehler, Adrian Bangerter, Geneviève de Weck |
| Tag(s) | EMCA, healthcare, telephone calls, requests, nurses, doctors, porters, medical interaction, healthcare, Medical EMCA |
| Publisher | Springer International Publishing |
| Year | 2017 |
| Language | |
| City | Cham |
| Month | |
| Journal | |
| Volume | |
| Number | |
| Pages | 143–168 |
| URL | Link |
| DOI | 10.1007/978-3-319-46867-9_6 |
| ISBN | 978-3-319-46867-9 |
| Organization | |
| Institution | |
| School | |
| Type | |
| Edition | |
| Series | |
| Howpublished | |
| Book title | Interactional Competences in Institutional Settings: From School to the Workplace |
| Chapter | |
Abstract
This chapter examines two vehicles for requests that newcomer nurses use when calling their two main telephone interlocutors at the hospital: doctors and porters. When asking a porter to transport a patient, a nurse inquires as to his or her interlocutor’s ability to carry out a specific action. In contrast, when requesting a doctor’s intervention, the nurse reports a problematic situation regarding a patient but without mentioning either a specific action to address it or who is expected to do it. In the chapter, we reflect on what the differential use of these vehicles tells us about the interactional competences that newcomer nurses call upon in the workplace.
Notes
