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Kevoe-Feldman2018a
BibAuthor
Heidi Kevoe-Feldman +
BibDOI
10.1016/j.pragma.2017.10.018  +
BibJournal
Journal of Pragmatics +
BibKey
Kevoe-Feldman2018a  +
BibLanguage
English  +
BibPages
102–112  +
BibTag
EMCA + , Conversation analysis + , Customer service + , Complaint + , Interaction + , Institutional talk +
BibTitle
The interactional work of suppressing complaints in customer service encounters  +
BibType
ARTICLE +
BibURL
https://www.sciencedirect.com/science/article/abs/pii/S0378216616307330  +
BibVolume
123  +
BibYear
2018  +
Has query
"Has query" is a predefined property that represents meta information (in form of a subobject) about individual queries and is provided by Semantic MediaWiki.
Kevoe-Feldman2018a +
Categories
BibEntry
Modification date
"Modification date" is a predefined property that corresponds to the date of the last modification of a subject and is provided by Semantic MediaWiki.
11:23:37, 13 January 2020  +
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