Shaw2024

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Shaw2024
BibType INCOLLECTION
Key Shaw2024
Author(s) Chloe Shaw
Title Communicating Findings to Non-CA Professionals
Editor(s) Jeffrey D. Robinson, Rebecca Clift, Kobin H. Kendrick, Chase Wesley Raymond
Tag(s) EMCA, Health-care professionals, Communication training, Interactional implications, Expertise, Generalizability
Publisher Cambridge University Press
Year 2024
Language English
City Cambridge
Month
Journal
Volume
Number
Pages 928-940
URL Link
DOI 10.1017/9781108936583.033
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title The Cambridge Handbook of Methods in Conversation Analysis
Chapter 33

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Abstract

The growing interest in Conversation Analysis (CA) from the wider academic world, and the use of CA in contexts beyond academia, is largely due to the effective communication of CA findings. This chapter focuses on how to effectively communicate CA findings to non-CA professionals, such as healthcare professionals, academics, teachers, the police, politicians, and beyond. When training professionals in CA findings, careful considerations need to be made to make our findings welcome, whilst at the same time preserving the detail and nuances of human interaction. Decisions about the selection and length of representative extracts, together with decisions about the central messages being conveyed, require careful consideration. Challenges and tensions can arise when making these decisions including, managing the issue of (a) the professionals’ expertise, (b) avoiding negative self- and other evaluations, (c) how to present the data without getting lost in the detail; and (d) addressing concerns about generalizability and quantification. This chapter will address these possible tensions and offer guidance and practical solutions regarding the decisions that are made to effectively train non-CA professionals.

Notes