Shaw-Kitzinger2007a

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Shaw-Kitzinger2007a
BibType ARTICLE
Key Shaw-Kitzinger2007a
Author(s) Rebecca Shaw, Celia Kitzinger
Title Memory in interaction: an analysis of repeat calls to a home birth helpline
Editor(s)
Tag(s) EMCA, Home Birth, Memory, Recognition, Repeat calls, Helpline interaction
Publisher
Year 2007
Language English
City
Month
Journal Research on Language and Social Interaction
Volume 40
Number 1
Pages 117–144
URL Link
DOI 10.1080/08351810701331307
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Drawing on a corpus of 80 calls to a Home Birth helpline, we use conversation analysis to analyze how callers and call takers display to one another that they are talking for a second or subsequent time. We focus in particular on the role of memory in these interactions. We show how caller and call taker are oriented to remembering at the beginning of calls as displayed in what we call the recognition-solicit presequence, how participants are oriented to issues of forgetting and remembering during the course of repeat calls, and how remembering and forgetting are made manifest in interaction. Our analysis shows how the human capacity to remember and propensity to forget have reverberating implications in calling for help.

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