Seuren2021

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Seuren2021
BibType ARTICLE
Key Seuren2021
Author(s) Lucas Martinus Seuren, Joseph Wherton, Trisha Greenhalgh, Sara E. Shaw
Title Whose turn is it anyway? Latency and the organization of turn-taking in video-mediated interaction
Editor(s)
Tag(s) EMCA, Turn-Taking, Video-mediated interaction, Overlap resolution
Publisher
Year 2021
Language English
City
Month
Journal Journal of Pragmatics
Volume 172
Number
Pages 63-78
URL Link
DOI 10.1016/j.pragma.2020.11.005
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

Latency in video-mediated interaction can frustrate smooth turn-taking: it may cause participants to perceive silence at points where talk should occur, it may cause them to talk in overlap, and it impedes their ability to return to one-speaker-at-a-time. Whilst potentially frustrating for participants, this makes video-mediated interaction a perspicuous setting for the study of social interaction: it is an environment that nurtures the occurrence of turn-taking problems. For this paper, we conducted secondary analysis of 25 video consultations recorded for heart failure, (antenatal) diabetes, and cancer services in the UK. By comparing video recordings of the patient's and clinician's side of the call, we provide a detailed analysis of how latency interferes with the turn-taking system, how participants understand problems, and how they address them. We conclude that in our data latency unnoticed until it becomes problematic: participants act as if they share the same reality.

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