Riou2024a

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Riou2024a
BibType ARTICLE
Key Riou2024a
Author(s) Marine Riou
Title Formulations in French Emergency Calls Transferred to Physicians
Editor(s)
Tag(s) EMCA, Formulations, Emergency Calls, French, Medicine, Healthcare
Publisher
Year 2024
Language English
City
Month
Journal Research on Language and Social Interaction
Volume 57
Number 3
Pages 257-278
URL Link
DOI 10.1080/08351813.2024.2369482
ISBN
Organization
Institution
School
Type
Edition
Series
Howpublished
Book title
Chapter

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Abstract

This article investigates a collection of 64 formulations delivered by physicians in French emergency calls. When a call is transferred from assistant emergency medical dispatcher (EMD) to physician EMD, the latter typically formulates a version of prior talk for the caller to confirm (e.g. alors votre mari euh il tremble c’est ça “so your husband uh he’s shaking, is that correct”). Formulations allow physicians to connect the current interaction to the previous one and deflect callers from launching into potentially extended new beginnings. Formulations allow physicians to move to key questions and instructions faster, as a formulation opens a restricted sequential slot for callers to either confirm or disconfirm. However, because of their selective nature, callers may use their responsive turn to alter physicians’ formulations—repairing, expanding, or pushing back against the terms of the formulation. Data are in French, with English translation.

Notes